اعلان وظائف خالية البنك التجاري الدولي CIB عن حاجته لمجموعة من الوظائف لدية بالبنك وهي كالتالي
Personal Banker
Promote the development and growth of CIB market share through selling a value-adding financial services to achieve the set objectives and applying superior quality service to keep CIB image. In addition to handling all customers’ requests/instructions.AreaBranchesDepartmentBranches & Distribution ChannelsLocations
Cairo
Giza
Smart Village, 6th of October
Mohandessin
Years Of ExperienceMaximum 2 YearsQualifications
Qualifications
Bachelor’s degree of commerce, business administration, accounting or its equivalent.
From 0- 2 years of experience.
Skills
Communication skills
Customer and service oriented
Working under pressure.
High sense of control
Excellent command of English Language.
Knowledge of all retail banking products and services is an assetResponsibilities
Sales & Service
· Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.
· Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.
· Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.
· Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).
· Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty
Reporting & Communication
· Prepare a daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed.
· Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently.
· Introduce and promote alternate channels to customers to reduce traffic in branches.
· Be attentive to any possible frauds/risks and provide feedback to direct supervisor for guidance and assistance.
· Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion.
Policies, Processes and Procedures
Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day management
Follows the day-to-day operations related to own jobs in the Branch to ensure continuity of work
Compliance
Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.-
ويمكن الاطلاع على مهام الوظيفة والتقديم من هنــــــــــا.
Telesales Agent – Outsource
To search for new business opportunities in local market to deliver sales, through making outbound calls ( visits when needed) to describe bank’s products, explain the benefits of these products, in relevance to customer’s needs, and to answer customer’s questions to increase revenues and meet set targetsAreaConsumer BankingDepartmentSales ChannelsLocations
Mobtadyan
Qualifications
Qualifications & Experience
Bachelor degree of commerce, business administration or related fields
(0-2) years of retail sales experience
Skills
Good command of English & Arabic languages
Basic computer skills
Energetic and enthusiastic
Basic selling, communication, and negotiation skills
Service OrientedResponsibilities
Sales Activities
Present financial products to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share
Initiate efficiently and professionally new customer accounts to increase revenues.
Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with work policies and procedures.
Prepare sales reports to advise Telesales Supervisor stating sales progress in order to support further decision making.
Attend regular meetings with Telesales Supervisor to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.
ويمكن الاطلاع على مهام الوظيفة والتقديم من هنــــــــــا.
Teller
Perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.AreaBranchesDepartmentBranches & Distribution ChannelsLocations
Cairo
Giza
Dokki
Mobtadyan
Mohandessin
Smart Village, 6th of October
Merryland, Heliopolis
El-Mobtadian - Downtown
5th Settlement
NASR CITY REGION
Years Of ExperienceMaximum 2 YearsQualifications
Qualifications:
Bachelor’s degree of commerce, business administration, accounting orits equivalent.
(0-2) Years of experienceResponsibilities
Operational Functions
Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.
Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
Process all the cash counter transactions accurately in accordance with the set objectives.
Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
Check counterfeit currencies, checks and identities.
Adhere to the bank related the average waiting & serving time in addition to the productivity reports.Keywordscash, teller
ويمكن الاطلاع على مهام الوظيفة والتقديم من هنــــــــــا.
Contact Center Operations Agent / Outsource
- مكان العمل: القرية الذكية، و6 أكتوبر.
To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.AreaCOODepartmentContact CenterLocations
Smart Village, 6th of October
Qualifications
Qualifications & Experience
Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
0 – 1 years of experience
Skills
Excellent command of English and Arabic languages
Proficient user of MS Office
Reliable, energetic and cooperative
Excellent communication skills
Responsibilities
Customer Calls Handling
Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.
Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
Liaise with other departments to ensure proper closure of pending customers inquires/requests.
Ensure high service quality during inbound/outbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction.
Achieve cross-selling set targets on monthly basis, and contribute in achievement of the Contact Center target.
Assist in fulfilling the targeted profitability with regular assessment to improve any deficiency.
Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
Post content on CIB official social media platforms (if needed) & within the agreed quality levels to maintain customer satisfaction
ويمكن الاطلاع على مهام الوظيفة والتقديم من هنــــــــــا.